Having access to your doctor means having a direct and personalized line of communication with your primary care physician whenever you need it. You can reach out for medical advice, consultations, and follow-ups through secure messaging, phone calls, or virtual visits. Your physician knows your medical history, understands your needs, and is readily available to guide and coordinate your care.
Concierge medicine gives you a closer relationship with your provider. You get shorter wait times, longer appointments, same-day visits, and direct access to your doctor.
If you’re looking for a close relationship with your doctor, concierge medicine provides personalized care. Additionally, discover a primary care service that is truly exceptional.
Yes, as part of our commitment to accessible care, we offer same-day appointments for urgent healthcare needs.
To become a member, contact us directly or by phone to discuss membership options and begin the enrollment process.
Yes, we accept most major insurance plans, except Medicaid. Co-pays, deductibles, and services not covered by insurance are the patient’s responsibility. Any medical services rendered are billed through our parent company, Private Healthcare Group, LLC.
No, you do not have to pay the full amount upfront. The membership fee is prorated based on your join date, and we offer quarterly payment options.
Yes, Exceptional Health takes all major insurance plans with the exclusion of Medicaid. As a member of the Mass General Brigham network, Exceptional Health is considered in network for most patients. Any co-payments, insurance deductibles, and non-covered clinical services are the responsibility of the patient as determined by their insurance company. Medical services are billed through our parent company, Private Healthcare Group, LLC.
Yes, Exceptional Health accepts Medicare and most Medicare supplemental plans.
Any specimen collected in the office is sent by courier to Newton-Wellesley Hospital, where it is processed and billed through the hospital to your insurance company. Results and any balance billing will be available through Patient Gateway.
If your primary physician is out of the office, or you need to be seen urgently while they are caring for another patient, another provider at Exceptional Health, such as a physician, nurse practitioner, or physician assistant, will see you. Your primary physician will be kept informed to ensure continuity and consistency in your care.
Yes. When a medical issue arises, timely access to care is essential. We prioritize prompt appointments so you can be seen quickly by someone you trust.
Yes. Whether you are 3 miles or 3,000 miles away, we are available to support you and provide care through whatever health issue you are experiencing.
Our team manages the full coordination process, including scheduling, referrals, prior authorizations, registration, and communication with specialists. We ensure timely access and a seamless experience for any testing or specialty care you may need. We also make referrals based on what is best for your care and are not limited to a specific network.
Yes. We offer virtual visits through Patient Gateway, Zoom, and Doximity, all of which are secure and HIPAA compliant.
While we do not perform imaging in the office, we coordinate imaging at Mass General Brigham locations and other trusted facilities. Our team handles scheduling, referrals, and coordination, and your physician will review the results with you once available.
Yes. We offer many routine vaccines in the office for your convenience. Your physician will review your vaccination history and recommend any needed immunizations.
Yes. We provide routine women’s health services in the office, including Pap smears and preventive screenings. Your physician can also coordinate any additional care or specialty referrals if needed.
You should always go to the nearest hospital for any life-threatening condition. In many cases, your physician can help guide you to the most appropriate facility based on your needs.
Yes. We make referrals based on what is best for your care and are not limited to a specific network.
Yes. Exceptional Health is part of the Mass General Brigham network. Our physicians maintain hospital affiliations within this system and coordinate care closely with Mass General Brigham hospitals and specialists.
Yes. Membership fees are prorated based on your join date, so you only pay for the remaining portion of the membership year.
Yes. Membership includes a six-month minimum commitment at the time of enrollment.
Exceptional Health includes a one-time joining fee at enrollment. An early termination fee may apply if a membership is ended before the minimum commitment period. All terms are reviewed clearly before enrollment.
