Having access to your doctor means having a direct and personalized line of communication with your primary care physician whenever you need it. You can reach out for medical advice, consultations, and follow-ups through secure messaging, phone calls, or virtual visits. Your physician knows your medical history, understands your needs, and is readily available to guide and coordinate your care.
Concierge medicine gives you a closer relationship with your provider. You get shorter wait times, longer appointments, same-day visits, and direct access to your doctor.
If you’re looking for a close relationship with your doctor, concierge medicine provides personalized care. Additionally, discover a primary care service that is truly exceptional.
Yes, as part of our commitment to accessible care, we offer same-day appointments for urgent healthcare needs.
To become a member, contact us directly or by phone to discuss membership options and begin the enrollment process.
Yes, we accept most major insurance plans, except Medicaid. Co-pays, deductibles, and services not covered by insurance are the patient’s responsibility. Any medical services rendered are billed through our parent company, Private Healthcare Group, LLC.
No, you do not have to pay the full amount upfront. The membership fee is prorated based on your join date, and we offer quarterly payment options.
The first step is to request a complimentary Meet and Greet. You can learn more about our approach, ask questions about membership, and determine whether Exceptional Health is the right fit for your healthcare needs.
Yes. The additional time and continuity provided through concierge medicine allow physicians to take a more comprehensive approach to preventive care, health planning, risk factors, and long-term wellness.
Yes. Concierge medicine works alongside health insurance rather than replacing it. Patients should maintain appropriate health insurance for services such as hospital care, specialist treatment, prescriptions, procedures, and other covered medical expenses.
Yes. Exceptional Health welcomes patients from Weston and communities throughout Greater Boston. Our office is located nearby in Wellesley, making in-person appointments convenient while telemedicine provides additional flexibility when appropriate.
Many Weston patients are looking for a healthcare experience that provides greater access, more personalized attention, and a deeper relationship with their primary care physician. Exceptional Health’s nearby Wellesley office makes this model conveniently accessible to Weston residents.
The primary differences are often time, access, and continuity. Concierge physicians typically care for smaller patient panels, allowing for longer appointments, more direct communication, and greater attention to prevention and long-term health planning.
Concierge medicine may be a good fit for people who value more time with their physician, easier access to care, proactive health planning, and an ongoing relationship with a doctor who understands their medical history and goals.
Concierge medicine is a membership-based primary care model designed to provide patients with greater physician access, longer appointments, personalized attention, and a stronger focus on preventive and long-term healthcare.
Chestnut Hill residents may choose concierge medicine because they want a more personal and accessible relationship with their primary care physician. The model can be particularly valuable for busy professionals, families, and individuals who want to take a more proactive role in managing their health.
Yes. Exceptional Health welcomes patients from Chestnut Hill and communities throughout Greater Boston. Our Wellesley office provides a nearby option for patients seeking personalized concierge primary care and greater access to their physician.
Yes. Concierge medicine works alongside your health insurance and does not replace it. Health insurance remains important for hospitalizations, specialist services, prescriptions, procedures, and other covered medical care.
Prevention is an important part of the concierge model. Longer appointments and greater continuity allow your physician to spend more time discussing health risks, screenings, lifestyle factors, and strategies designed to support your long-term wellness.
Concierge medicine may be a good fit for busy professionals, families, individuals managing ongoing health concerns, and anyone who values more time and direct communication with their primary care physician.
Many Newton residents want a primary care experience that provides greater continuity, easier physician access, and more time to discuss their health. Concierge medicine offers a relationship-centered alternative for patients who want to be more proactive about their healthcare.
Yes. Exceptional Health welcomes patients from Newton and surrounding Greater Boston communities. Our nearby Wellesley office provides convenient access to personalized concierge primary care for Newton residents.
Prevention is an important part of the concierge healthcare model. Longer appointments and greater continuity allow more time to discuss screenings, health risks, lifestyle factors, and personalized strategies for supporting long-term wellness.
Your Exceptional Health physician can help coordinate your care when specialized expertise is needed, helping connect recommendations and maintain continuity across your broader healthcare plan.
Yes, Exceptional Health takes all major insurance plans with the exclusion of Medicaid. As a member of the Mass General Brigham network, Exceptional Health is considered in network for most patients. Any co-payments, insurance deductibles, and non-covered clinical services are the responsibility of the patient as determined by their insurance company. Medical services are billed through our parent company, Private Healthcare Group, LLC.
Yes, Exceptional Health accepts Medicare and most Medicare supplemental plans.
Any specimen collected in the office is sent by courier to Newton-Wellesley Hospital, where it is processed and billed through the hospital to your insurance company. Results and any balance billing will be available through Patient Gateway.
If your primary physician is out of the office, or you need to be seen urgently while they are caring for another patient, another provider at Exceptional Health, such as a physician, nurse practitioner, or physician assistant, will see you. Your primary physician will be kept informed to ensure continuity and consistency in your care.
Yes. When a medical issue arises, timely access to care is essential. We prioritize prompt appointments so you can be seen quickly by someone you trust.
Yes. Whether you are 3 miles or 3,000 miles away, we are available to support you and provide care through whatever health issue you are experiencing.
Our team manages the full coordination process, including scheduling, referrals, prior authorizations, registration, and communication with specialists. We ensure timely access and a seamless experience for any testing or specialty care you may need. We also make referrals based on what is best for your care and are not limited to a specific network.
Yes. We offer virtual visits through Patient Gateway, Zoom, and Doximity, all of which are secure and HIPAA compliant.
While we do not perform imaging in the office, we coordinate imaging at Mass General Brigham locations and other trusted facilities. Our team handles scheduling, referrals, and coordination, and your physician will review the results with you once available.
Yes. We offer many routine vaccines in the office for your convenience. Your physician will review your vaccination history and recommend any needed immunizations.
Yes. We provide routine women’s health services in the office, including Pap smears and preventive screenings. Your physician can also coordinate any additional care or specialty referrals if needed.
You should always go to the nearest hospital for any life-threatening condition. In many cases, your physician can help guide you to the most appropriate facility based on your needs.
Yes. We make referrals based on what is best for your care and are not limited to a specific network.
Yes. Exceptional Health is part of the Mass General Brigham network. Our physicians maintain hospital affiliations within this system and coordinate care closely with Mass General Brigham hospitals and specialists.
Yes. Membership fees are prorated based on your join date, so you only pay for the remaining portion of the membership year.
Yes. Membership includes a six-month minimum commitment at the time of enrollment.
Exceptional Health includes a one-time joining fee at enrollment. An early termination fee may apply if a membership is ended before the minimum commitment period. All terms are reviewed clearly before enrollment.
